Sibasi SentinelAI

Unified Communications with AI (Sibasi Sentinel)

Sibasi Sentinel connects your email, calls and customer channels in one place, answers routine questions with AI trained on your own information, and files documents where they belong.

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Unified Communications with AI (Sibasi Sentinel), what the product delivers

Sentinel sits beside your CRM. See how we build customer engagement on Dynamics 365.

See Dynamics 365 CRM

Highlights

Email and calling in one place Every customer channel AI replies from your own data Documents classified automatically

Sound familiar?

  • Customer messages arrive by email, phone and other channels, and some are never answered
  • The same routine questions are answered by hand, over and over
  • Nobody can see what has already been said to a customer
  • Attachments and documents arrive in inboxes and never reach the right folder

Every customer conversation in one place, with AI that knows your business

When customers reach you in several ways, conversations scatter across inboxes, phones and personal devices. Sibasi Sentinel is our unified communication service. It connects to your email and your calling, and integrates with the customer engagement channels you already use. Its AI answers routine questions automatically, because it is trained on your own internal information. It also connects to your approval workflows and document management, so documents are classified and filed without anyone dragging them into folders.

Connect every way customers reach you

Email connection

Connect your shared mailboxes so every customer email lands in one place with an owner, a history and a status, and not in someone’s personal inbox.

Calling integration

Connect to your calling setup so calls and call notes sit beside the emails and messages from the same customer.

Customer engagement channels

Integrate with the customer engagement channels you use, so the whole conversation with a customer is in one view, wherever it happens.

Conversation history and ownership

See what has already been said before you reply. Assign, hand over and escalate with the full context carried across.

Answer faster with AI trained on your own data

AI auto-response

Routine questions are answered automatically, in your tone, so your team can concentrate on the conversations that need a person.

Trained on internal data

The AI learns from your own policies, product and service information and past answers, so replies reflect how your organization actually works, and not generic text.

Consistent answers

Everyone, human or AI, answers from the same body of knowledge, so customers get the same answer whoever they reach.

Connect to your workflows and documents

Approval workflow integration

When a request needs a decision, route it into your approval workflows and track it to the end without leaving the conversation.

EDMS integration

Connect to your electronic document management system so documents that arrive with customer messages are stored in the right place.

Automatic document classification

AI classifies incoming documents by type and subject and files them with the right metadata, so people stop sorting attachments by hand.

Service reporting

See response times, volumes and what is waiting, by team and by person, so you know where conversations stall.

Next Steps

  1. 1

    Tell us how it works today

    A short call about how customer communication runs in your organization right now, who is involved, and where it hurts.

  2. 2

    See it with your own process

    We set up a working demo using your steps and wording, so you judge it on your reality and not a generic sample.

  3. 3

    Agree scope, then build and launch

    You get a clear plan, timeline and cost before we start. We configure, train your team and stay with you after go-live.

Questions we hear most

What does Sibasi Sentinel connect to?

It connects to your email and your calling functionality, and integrates with customer engagement channels. We confirm the exact channels with you in the first conversation, based on how your customers reach you today.

How does the AI know about our business?

It is trained on your own internal data, such as policies, service information and past answers, so what it says reflects your organization.

Can it work with our approval workflows and document system?

Yes. Sentinel integrates with your approval workflows and with your EDMS, where it can classify incoming documents automatically.

Does it replace our CRM?

No. It sits beside your CRM, such as Dynamics 365 Customer Service, and gives it a single stream of conversations to work from.

Who is it for?

Organizations that talk to customers, citizens, members or partners in more than one way and want every message answered, owned and recorded: government bodies, financial institutions, NGOs and growing companies.

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Interested in Unified Communications with AI (Sibasi Sentinel)?

Let's explore how it can work for your organization.

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